Listen, things get busy, and I can understand that, but I made an appointment for you to take a look at my car 10am Thursday, with a comment that you'd have a quote to me no later than the next day. After over 3 days of waiting with no communication, do not get mad at me when I call you on it.
Used for first time this week on my MB S550. Had bad battery. Called Frank and he suggested I bring to him to check out. Gave me estimate on new battery. I dropped it off. He sent email later to say battery was definitely bad. Ordered one from MB. Told me he would call when it was delivered. A few hours later he called and said MB delivered battery and would only take a few minutes to install. Picked it up and was exactly what Frank had estimated. 1/2 the cost of a MB dealer. Superb customer service that is rare today. Side note, I had called Marietta MB the day before and they never returned by call. Frank will now service my Mercedes.
After 2.5 days of hearing nothing, I give them a call. No answer, so I leave a message about noon. No return call.
Bought my first BMW about a month ago. Dealership couldn't give me repair records, so I took the car here for an oil change and once over. Super nice. Great service. He took the time to look over the extended warranty and recommend whether I should keep it. I'll definitely be bringing my car here!
Nope, you're not going to be touching my car.
After giving them a call the next day, I brought my car down and set everything up. He said he would have a quote for me the next day. Great.
I call back on Monday morning to ask status to find out that it was never even put up on the lift. "Excuse me?". Them: "Yeah, we haven't looked at it yet" (said like it was a ridiculous expectation after I was told 1 day).
Customer Service Fail. I arranged to bring my car down for a quote on some significant work (likely $2000-$3000). He asked me to give him an hour lead time the next day, so he could have a bay open for me. Great.
Obviously frustrated, I started saying that it was ridiculous that they had it for over 3 days when they told me they'd look at it within 1 day, but I didn't get to finish. He cut me off with a very rude tone, "Don't argue with me, I'll look at it today".
I have been to Frankfurt Foreign Automotive in multiple occasions with my Mercedes ML320 Bluetec SUV and find the quality of service and the level of knowledge of European automobiles to be extraordinary. I am a professional pilot and licensed aircraft mechanic and what maintenance work I don’t perform myself, I entrust to Frank and his team of highly skilled professionals. The prices are extremely reasonable—skip the high priced dealer service department and go see Frank!
I’ve had my BMW going on 6 years now , it’s been hard trying to find a good mechanic that specializes in my car , I found Frankfurt automotive online 2 years ago , Frank has been the most reliable , dependable and TRUSTWORTHY Mechanic I’ve ever came across . I’ve probably been in every tough situation with my car you could think of , his experience and knowledge on German cars is absolutely Amazing !!! I brought my car to United BMW in Alpharetta a year ago to have an issue resolved , but their asses couldn’t fix my car after paying for a diagnostic and having all types of test done to the car , it still stalled Long story short frank and Charlie called BMW of Alpharetta , help the suckers with the Diagnostic, once they found the issue , we’ll should I say FRANK found , I politely had my car towed back to Frankfurt automotive to have my car repaired .
Frankfurt Foreign Automotive is a US Car Repair based in Woodstock, Georgia. Frankfurt Foreign Automotive is located at 9817 Main St, Woodstock, GA 30188, USA.
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