Owner threatened to beat me over a phone call
After another 2 weeks with no call back from Mr. Trotter, I called the office. The new office manager said she was hired to fix customer service issues and would personally take care of me. It has been another 2 weeks and still no contact from the Trotter Roofing or Tim Trotter !
The technician promised to fix the leaks the next day or at the very least, cover the areas with a tarp until a repair can be made. The technician or his crew never showed up and we were never called or contacted.
It took weeks and many calls to Trotter Roofing to call us back and get a technician scheduled to look at our leak issues. After a couple of missed appointments, a warranty technician made it out to our house.
I suppose my warranty means nothing... I give up !
I hired Trotter Roofing to perform some repairs on my leaking roof. A few months after the repairs complete, we were still experienced some leaks. These leaks could have been new leaks or from a poor repair job.
Just wanted to do a "shout out" to Tim and his team at Trotter Roofing and Gutters for being so awesome to work with. In addition to being very professional, I've since seen them doing a lot in the community and with FCA, so just wanted to say keep up the good work and we'll be letting others know to give you a call :-)
Mr. Trotter should not dabble in the commercial roofing business. The initial repair was in February of 2013. It has never been right. We were never leaking in the places we have leaks. He sent crews to try and fix the problems he created but never had any success. We are still leaking in 5 places and he will not return my call. I have paid him $8,000 to date for a gutter repair on our 20,000 sq. ft. flat top roof. He should probably stick to residential although I am not sure he can do that either. :)
After weeks of trying to contact Trotter customer service, we finally talked with Pam and scheduled another appointment. However, true to form, the Trotter crew was a no-show with no call to cancel or reschedule.
I searched the internet and found Tim Trotter's (the owner), cell phone and left him a voice message to call me back. He actually called me back and apologized for the poor customer service and promised he would personally followup me to get my issues taken care of.
The salesman Marty Pinion and his crew are very professional and knowledgeable. They arrived on time for my free estimate and met with the insurance adjuster to discuss coverage. When it was time for the new roof they showed up on time and cleaned up after themselves. Very professional and friendly company and staff. I would highly recommend Trotter Roofing and have already to my neighbors.
Trotter Roofing Gutters is a US Roofing Contractor based in Woodstock, Georgia. Trotter Roofing Gutters is located at 630 Glendale Forest Drive, Woodstock, GA 30189, USA.
Please contact with Trotter Roofing Gutters using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Trotter Roofing Gutters opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Roofing Contractor in Woodstock